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Warranty

Five Elements guarantees each piece with a Lifetime Warranty. Enjoy the peace of mind that comes from knowing we will repair or replace any item that fails to meet our quality standards or is defective due to craftsmanship. For warranty service, contact us at support@fiveelementsjewelry.com. Read More

Care

Store your bracelet in a cool, dry place and avoid exposure to perfumes, lotions or harsh chemicals. Gently wipe with the included jewellery cloth to restore luster. Remove before swimming, showering or strenuous activity to preserve both stone and finish. Read More

Shipping

In-stock items ship same or next business day. Personalised items are hand-designed and crafted, then dispatched within 7–12 business days. Read More

Gift-Ready Premium Packaging

All orders are shipped in complimentary, gift-ready packaging—with no pricing information or printed receipts. A digital receipt will be emailed directly to the purchaser. Throughout the year we are transitioning from boxes to more eco-friendly, reusable fabric pouches; your order may arrive in either packaging style. Read More

Returns

Shop with confidence at Five Elements with our 30-day return policy for all non-personalised items. Personalised pieces are crafted just for you and are non-returnable; however, your satisfaction is our priority. If you’re not completely happy, contact us at support@fiveelementsjewelry.com, and we will make it right. Read More